Returns & Refunds

Returns And Refunds Policy

Returns
You can return the item to us, to exchange it for a different model, if you have made the wrong choice, and the box is unopen. This return and exchange is at the customer cost and responsibility. If your item is faulty, Kastel Boats will be responsible for returning and exchanging your item to a new one. You must contact us within 3 days of delivery.

Refunds
Refunds are not accepted. If you have changed your mind, you can return your item in exchange for a different model only, at your own cost, if the box is unopen. If your item is faulty, Kastel Boats will return your item in exchange for a new one. You must notify us within 3 days of delivery.